Alkymi

Senior Client Success Manager II, Commercial Banking

Alkymi

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $124,000 - $137,000 per year

Job Level

Senior

About the role

  • Provide strategic direction to clients on maximizing value through Alkami’s platform.
  • Create reports and presentations that showcase KPI improvements and the value clients are realizing through Alkami solutions.
  • Demonstrate thought leadership and collaborate with numerous internal teams to share insights and drive innovation.
  • Establish and maintain strong relationships at all levels of seniority within client organizations.
  • Provide product and strategic insights based on your direct experience working with clients.
  • Develop and execute comprehensive training initiatives to ensure clients are well-equipped to succeed with the platform.
  • Lead client success initiatives for your accounts and across Alkami, ensuring high levels of client satisfaction and engagement.
  • Build strong relationships with executive influencers and decision-makers within client organizations, turning them into champions for Alkami.
  • Understand clients’ business challenges, goals, and industry trends, offering strategic consultation to help them achieve their business and digital objectives.
  • Clearly communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives that unite internal teams and clients around shared success goals.
  • Develop clear success plans that define client objectives and track progress to ensure clients achieve their desired outcomes.
  • Ensure clients are on track to derive maximum value from the Alkami platform, guiding them toward successful adoption and engagement.
  • Serve as an expert in helping clients meet their digital banking goals by leveraging the Alkami platform’s capabilities.
  • Master the Alkami platform to advise clients on how to optimize its use for their specific needs.
  • Collaborate effectively with cross-functional teams to drive client success, ensuring alignment and shared goals.
  • Advocate for client needs to internal leaders and departments, ensuring their voice is heard and their challenges are addressed.
  • Escalate critical client issues when necessary and mobilize internal resources to resolve them quickly and effectively.
  • Use data-driven insights to influence decisions and guide both clients and internal teams toward better outcomes.
  • Lead cross-functional initiatives that enhance the client experience, boosting client satisfaction and loyalty.
  • Monitor client health metrics and product engagement to proactively identify and mitigate risks.
  • Conduct regular business reviews to highlight successes and identify opportunities for growth and improvement.
  • Take on additional projects that contribute to building a strong Client Success culture across the team.
  • Be willing to travel up to 25% as needed to meet client and business requirements.

Requirements

  • 3+ years of experience in consulting practices
  • 4+ years of experience in Customer Success, Client Strategy, Digital Transformation, or B2B SaaS
  • Proven experience managing large, complex enterprise clients
  • Expertise in formal or informal project management
  • Strong background in SaaS implementations
  • Solid technical product knowledge
  • Preferred history of working at or for a Bank in deposit operations, lending, or other back-office functions
  • Experience working with Banking core platforms (i.e., Silverlate, Premier, Precision, or DNA)
  • Knowledge of banking regulations and compliance obligations
  • Familiarity with banking ecosystems, industry products, and common 3rd party systems
  • Proven experience in leading digital transformation initiatives, ideally within the FinTech space
  • Preferred experience in Digital Banking and/or at a Financial Institution
  • Knowledge of bank operations, digital banking, and/or SaaS products
  • Proficiency using Customer Success software tools
  • Proficiency in developing and creating presentations using Google Slides
  • Experience with SaaS applications
  • Familiarity with financial technology or technical banking operations.
Benefits
  • unlimited paid time off
  • 401(k) with employer match
  • remote-first environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessClient StrategyDigital TransformationB2B SaaSSaaS implementationsProject managementTechnical product knowledgeDigital bankingBank operationsFinancial technology
Soft Skills
Strategic directionRelationship buildingCommunicationCollaborationThought leadershipClient advocacyData-driven decision makingProblem solvingTraining developmentClient engagement