Senior Client Success Manager, Commercial Banking
Alkymi
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $113,000 - $125,000 per year
Job Level
About the role
- Lead client success efforts for your accounts and across Alkami
- Build strong relationships with executive influencers and decision-makers within client organizations
- Understand clients’ business challenges and provide strategic consultation
- Clearly articulate and communicate a compelling vision and roadmap
- Create clear success plans that define client objectives
- Ensure clients derive value from the Alkami platform
- Collaborate effectively across departments to drive client success
- Develop cross-functional initiatives that enhance the client experience
- Monitor client health metrics and product engagement
- Conduct regular business reviews to celebrate successes
Requirements
- 5+ years of relevant experience in Client Success
- Experience in Financial Services, particularly working with financial institutions
- Proven ability to stay organized and manage multiple priorities
- Strong ability to work independently
- Excellent verbal and written communication skills
- Experience using and updating Salesforce and/or Gainsight
- Willingness to travel up to 25%
Benefits
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client successrelationship buildingstrategic consultationcommunicationorganizational skillsindependencecross-functional collaborationmonitoring client health metricsconducting business reviews