Field Service Support Engineer 2 – 2nd Shift
Intuitive
Technical Support Specialist
Alkymi
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $86,000 - $129,000 per year
Job Level
JuniorMid-Level
Tech Stack
BigQueryPostgresSQL
About the role
- responsible for managing and building our new technical support function at MANTL
- maintain both a customer and product-centric focus, working closely with customer success and product development teams
- experienced in deconstructing complex technical problems and building scalable, comprehensive solutions for enterprise customers
- responsible for building and scaling the support team to work directly with clients to understand their needs and solve issues
- identifying bugs/limitations, initial incident investigation, facilitating service requests, and escalating appropriately within the organization
Requirements
- 2+ years of technical support experience
- Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
- Ability to write basic SQL (e.g., insert, update)
- Experience using browser console technologies such as Chrome dev tools
- Familiarity with Zendesk
- Experience and proficiency with look up tools such as BigQuery, Datadog, and Postman is required
- Excellent verbal and written communication skills, both internal and client-facing
- A true problem solver that uses broad thinking to strategically develop solutions
- Ability to learn and understand complex software tools
Benefits
- remote-first environment
- unlimited paid time off
- 401(k) with employer match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportbug investigationincident investigationimpact analysisroot cause analysisSQLPostgreSQLbrowser console technologiesBigQueryDatadog
Soft skills
problem solvingcommunicationcustomer-centric focuscollaborationstrategic thinking
