Service Account Manager

ALKEGEN

Account Manager coordinating customer orders and shipments in North Augusta for Alkegen. Managing customer service interactions and ensuring compliance with shipping regulations.

Posted 7/3/2026full-timeNorth Augusta • South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and order management, with a strong focus on compliance with shipping regulations and effective communication with stakeholders. Proficient in managing logistics and documentation for domestic and international shipments.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementUS Trade ComplianceMicrosoft Word ProficiencyMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementShipping CoordinationExport DocumentationProblem ResolutionDetail Orientation

Soft Skills

Communication SkillsAdaptabilityTeam Collaboration

Tools & Technologies

ERP SystemNOS

Industry Keywords

Manufacturing ExperienceITARNAFTAFree Trade AgreementsQuality Management System

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups
Manage customer and distributor orders and resolve problem areas to provide a positive buyer experience
Coordinate domestic and international shipments with internal sales/customer service teams, carriers, and freight forwarders
Prepare and ensure accuracy of all shipping and export documentation, ensuring compliance with applicable regulations and customer requirements
Manage shipment scheduling, tracking, and coordination to meet delivery timelines
Support compliance with international shipping practices, including documentation requirements
Communicate proactively with internal stakeholders and external partners regarding shipment status and changes
Maintain accurate and timely shipping and receiving records
Enter and manage customer orders within the company's ERP system
Review orders, work instructions, and special requirements for accuracy and completeness
Provide order confirmations, updates, and status communication directly to customers
Serve as a direct point of contact for customers regarding orders and shipment-related inquiries
Support coordination of issue resolution (e.g., delays, discrepancies) by working with internal teams and communicating updates to customers
Assist customer service team with general order management and administrative support
Maintain strong verbal and written communication with customers, vendors, carriers, and internal teams
Support and adhere to company policies, procedures, and Quality Management System (QMS) requirements
Identify opportunities to improve processes related to shipping, order management, and customer communication
Perform additional projects or duties as assigned by the North America Sales Manager

Requirements

What you’ll need

High School Diploma required
Associate's or Bachelor's degree in relevant field preferred
A minimum of 2-5 years of customer service experience in an office setting is required
Manufacturing company experience preferred
Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, other free trade agreements, and Made in the USA rules
Must have excellent communication skills and strong detail orientation
Capable of handling multiple priorities and adapting to change with ease
Willing to take on additional tasks and work effectively on a team
Proficiency in Microsoft Word and Excel required, knowledge of NOS preferred
Ability to rotate with other Service Representatives to provide holiday coverage

Benefits

Comp & perks

Range of dynamic career opportunities
Diverse and inclusive culture that drives growth & innovation