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Service Account Manager
ALKEGENAccount Manager coordinating customer orders and shipments in North Augusta for Alkegen. Managing customer service interactions and ensuring compliance with shipping regulations.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups
- Manage customer and distributor orders and resolve problem areas to provide a positive buyer experience
- Coordinate domestic and international shipments with internal sales/customer service teams, carriers, and freight forwarders
- Prepare and ensure accuracy of all shipping and export documentation, ensuring compliance with applicable regulations and customer requirements
- Manage shipment scheduling, tracking, and coordination to meet delivery timelines
- Support compliance with international shipping practices, including documentation requirements
- Communicate proactively with internal stakeholders and external partners regarding shipment status and changes
- Maintain accurate and timely shipping and receiving records
- Enter and manage customer orders within the company's ERP system
- Review orders, work instructions, and special requirements for accuracy and completeness
- Provide order confirmations, updates, and status communication directly to customers
- Serve as a direct point of contact for customers regarding orders and shipment-related inquiries
- Support coordination of issue resolution (e.g., delays, discrepancies) by working with internal teams and communicating updates to customers
- Assist customer service team with general order management and administrative support
- Maintain strong verbal and written communication with customers, vendors, carriers, and internal teams
- Support and adhere to company policies, procedures, and Quality Management System (QMS) requirements
- Identify opportunities to improve processes related to shipping, order management, and customer communication
- Perform additional projects or duties as assigned by the North America Sales Manager
Requirements
What you’ll need- High School Diploma required
- Associate's or Bachelor's degree in relevant field preferred
- A minimum of 2-5 years of customer service experience in an office setting is required
- Manufacturing company experience preferred
- Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, other free trade agreements, and Made in the USA rules
- Must have excellent communication skills and strong detail orientation
- Capable of handling multiple priorities and adapting to change with ease
- Willing to take on additional tasks and work effectively on a team
- Proficiency in Microsoft Word and Excel required, knowledge of NOS preferred
- Ability to rotate with other Service Representatives to provide holiday coverage
Benefits
Comp & perks- Range of dynamic career opportunities
- Diverse and inclusive culture that drives growth & innovation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order ManagementShipping CoordinationExport DocumentationProblem ResolutionDetail Orientation
Soft Skills
Communication SkillsAdaptabilityTeam Collaboration