Strategic Program Manager, PMO

Alkami Technology

Strategic Program Manager managing PMO governance initiatives for SaaS company Alkami. Driving operational transformation and enhancing program governance across Customer Experience Group Services division.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $114,000 - $143,000 per yearWebsite

About the role

Key responsibilities & impact

Lead complex PMO transformation initiatives by planning and executing cross-functional programs that improve operational scalability, governance maturity, and delivery effectiveness across CXG Services
Establish and enhance PMO governance frameworks by evaluating operational needs, defining standards, and implementing scalable processes that improve organizational consistency
Drive implementation methodology evolution by assessing delivery challenges, recommending enhancements, and coordinating adoption of process improvements across client-facing teams
Lead organizational change management efforts by developing rollout strategies, aligning stakeholders, and ensuring successful adoption of new tools, methodologies, and operational practices
Evaluate operational performance and governance effectiveness by analyzing trends, identifying gaps, and recommending strategic improvements that support business objectives
Facilitate resolution of complex operational challenges by assessing dependencies, risks, and competing priorities and coordinating cross-functional mitigation strategies
Influence operational planning activities by partnering with leadership to align transformation initiatives, governance priorities, and scalability objectives across the division
Develop executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators that support decision-making and organizational oversight
Lead process modernization efforts by identifying opportunities for automation, AI-enabled productivity improvements, and workflow optimization that enhance efficiency and user experience
Coordinate enterprise-impacting operational initiatives by managing timelines, stakeholder expectations, resource alignment, and delivery outcomes across multiple functions
Advise stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectiveness
Guide development of operational documentation, standards, and training materials by ensuring alignment with governance requirements and business objectives
Build relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiatives
Mentor team members and project contributors by providing guidance on governance practices, program execution, stakeholder management, and operational improvement approaches
Contribute to long-term organizational scalability by identifying systemic operational challenges and leading initiatives that improve consistency, adoption, and delivery maturity

Requirements

What you’ll need

6–10 years of experience leading complex PMO programs, operational transformation initiatives, implementation governance efforts, organizational change management activities, or process modernization programs within SaaS, fintech, banking technology, or related operational environments.
Bachelor's degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related field.
Advanced experience leading complex PMO governance initiatives and operational transformation programs
Strong knowledge of implementation methodologies, governance frameworks, and organizational change management practices
Ability to evaluate complex operational challenges and develop scalable solutions with broad organizational impact
Experience influencing stakeholders across multiple business functions and levels of the organization
Strong executive communication, facilitation, and stakeholder management skills
Experience developing operational reporting frameworks, performance metrics, and governance visibility tools
Ability to lead process modernization, workflow optimization, and automation initiatives independently
Experience working with project management and collaboration platforms such as Jira, Confluence, Smartsheet, or similar tools.

Benefits

Comp & perks

remote-first environment
unlimited paid time off
401(k) with employer match

ATS Keywords

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Hard Skills & Tools

PMO governanceoperational transformationimplementation methodologiesorganizational change managementprocess modernizationworkflow optimizationautomationperformance metricsgovernance frameworksoperational reporting

Soft Skills

executive communicationstakeholder managementfacilitationmentoringinfluencingguidancerelationship buildinganalytical thinkingproblem-solvingstrategic improvement