Implementation Specialist II

Alkami Technology

Implementation Specialist II at Alkami implementing cloud-based systems. Responsible for customer configuration, product testing, and delivering quality service in a remote-first setting.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $83,700 - $93,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage configuration and issue tickets, coordinating with customers, third-party vendors, and internal groups to maintain timelines.
Assist Technical Consultants with requirements-gathering efforts.
Work with customers to gather configuration data from third-party vendors.
Participate in customer and third-party vendor meetings.
Perform software configuration and customizations to ensure the customer’s testing environment is configured and ready for testing, training, and launch.
Perform functional and integration testing.
Track and report project configuration and testing progress, escalating when needed.
Research and resolve configuration and usability questions from end users.
Become a subject matter expert for at least three Alkami products and vendor integrations.
Maintain product knowledge as new enhancements and functionality are released in the application.
Foster an environment that maintains good ticket performance and customer satisfaction.
Work with team members on internal initiatives to improve team performance, foster team growth, and assist with meeting department and company goals.
Capture needed documentation changes and provide feedback to the document owner.
Communicate configuration and testing feedback to upstream teams to improve the product and implementation process.
Other duties as assigned.

Requirements

What you’ll need

3+ years experience implementing cloud-based systems
2-5 years experience interfacing with external clients, including written, telephonic, and face-to-face interactions
2+ years experience writing test cases and assisting clients with best practices for software testing
Ability to triage/troubleshoot software configurations
Excellent verbal and written communication skills and problem-solving abilities
General knowledge of software delivery processes and a deep desire to learn and progress into more complex roles
Experience using Google or Microsoft Office productivity software, including Outlook, Excel, Word, PowerPoint, or equivalent tools
Excellent organizational and time management skills
Careful attention to detail in all aspects of the job.

Benefits

Comp & perks

remote-first environment
unlimited paid time off
401(k) with employer match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software configurationfunctional testingintegration testingtest case writingcloud-based systems implementationtroubleshootingrequirements gatheringcustomizationticket management

Soft Skills

communication skillsproblem-solvingorganizational skillstime managementattention to detailcustomer satisfaction focusteam collaborationfeedback provisionadaptability