Director, Strategic Projects

Alkami Technology

Director of Strategic Projects focused on enhancing customer experience in SaaS for U.S. banks and credit unions.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $180,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Own and execute strategic initiatives that improve client health, retention, and growth across Alkami's FI portfolio
Partner with Customer Experience and Product leadership to define and prioritize the initiatives that drive digital adoption and value realization
Identify patterns and insights across the FI base (e.g., core, segment, lifecycle stage) to inform scalable digital products/solutions
Drive cross-functional alignment across implementations, support, training, and customer success, and advocacy to deliver a seamless, product-driven, end-to-end customer experience journey
Establish product governance, operating cadence, and reporting to provide visibility into roadmap progress, risks, and impact
Leverage data (NPS, CES, adoption metrics, support trends, and product telemetry) to prioritize initiatives and measure success
Design and integrate AI capabilities into the products being built — advancing Alkami's AI-first strategy and creating durable competitive advantages for FI clients
Create and own a CXG product roadmap that translates Alkami's strategy into actionable digital experiences that improve time-to-value, engagement, and platform utilization
Serve as a central owner of strategic, complex, multi-team initiatives impacting the Customer Experience organization — prioritizing work in order to maximize outcomes
Support executive communications by building clear narratives around customer outcomes, product direction, performance, and strategic progress.

Requirements

What you’ll need

8–12+ years of experience in strategy, operations, consulting, product management, or program leadership roles, preferably in SaaS, fintech, or digital banking
Demonstrated success leading and owning complex, cross-functional initiatives that drive measurable business impact
Strong analytical mindset with experience using data to inform decisions and measure outcomes
Deep understanding of customer lifecycle, customer success, or client-facing operations
Ability to influence, align, and drive decisions with senior stakeholders across multiple functions
Strong communication and executive presence
Experience working with financial institutions or within fintech is a strong plus.

Benefits

Comp & perks

remote-first environment
unlimited paid time off
401(k) with employer match

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Hard Skills & Tools

data analysisproduct managementAI integrationdigital adoptioncustomer experience designstrategic initiative executioncross-functional alignmentproduct governancemetrics measurementroadmap development

Soft Skills

analytical mindsetinfluencecommunicationexecutive presencestakeholder alignmentleadershiporganizational skillsstrategic thinkingcollaborationproblem-solving