Senior Customer Success Manager, Banking

Alkami Technology

Customer Success Manager supporting US banking clients to achieve their digital banking goals. Building strong relationships and providing strategic consultation for client success.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $113,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Lead client success efforts for your accounts and across Alkami
Build strong relationships with executive influencers and decision-makers within client organizations, converting them into Alkami champions
Understand clients’ business challenges, goals, and industry trends, and provide strategic consultation to help them achieve their business and digital goals
Clearly articulate and communicate a compelling vision and roadmap to align stakeholders, driving strategic initiatives and uniting internal teams and clients around shared goals for success
Create clear success plans that define client objectives and track their progress
Ensure clients are on track to derive value from the Alkami platform
Serve as an expert on helping clients achieve their digital banking goals using the platform
Master the Alkami platform to advise clients on maximizing its use and capabilities
Collaborate effectively across departments to drive client success
Advocate for client needs to internal leaders and departments
Escalate critical client issues and mobilize internal resources to resolve them
Use data to influence decisions and guide both clients and internal teams
Develop cross-functional initiatives that enhance the client experience, driving satisfaction and loyalty
Monitor client health metrics and product engagement, identifying and addressing risks early
Conduct regular business reviews to celebrate successes and identify growth opportunities
Take on additional projects that contribute to fostering a Client Success culture across the team

Requirements

What you’ll need

5+ years of relevant experience in Client Success, with a proven track record of managing client relationships and driving account growth
Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent work experience)
Experience in Financial Services, particularly working with financial institutions
Proven ability to stay organized, take ownership of projects, and work independently
Strong ability to manage multiple priorities effectively
Excellent verbal and written communication skills
Experience using and updating Salesforce and/or Gainsight
Willingness and ability to travel up to 25%

Benefits

Comp & perks

Remote-first environment
Unlimited paid time off
401(k) with employer match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client success managementaccount growthstrategic consultationdata analysisproject managementclient health metrics monitoringbusiness reviewscross-functional initiatives

Soft Skills

relationship buildingcommunicationorganizational skillsownershipindependenceprioritizationadvocacycollaboration