VP, Customer Experience – Operations & Strategy

Alkami Technology

VP, Customer Experience driving operational strategy and performance metrics for Alkami, a digital sales platform for banks and credit unions. Leading a high-performing CX operations team for optimal client satisfaction.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesLead💰 $200,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the development and oversight of CXG's annual operating plan
Leverage deep understanding of Alkami’s platform for strategic decisions
Partner with Engineering, IT for evaluating and implementing tools
Collaborate with CXG leadership to define core performance indicators
Champion the implementation of a single-pane-of-glass view for clients
Identify bottlenecks or inefficiencies and recommend process improvements
Anticipate and mitigate operational risks across projects

Requirements

What you’ll need

15 years’ relevant experience in SaaS, FinTech or Banking institution
12 years’ relevant experience with advanced degree
7+ years of experience in strategic people leadership
Strong skill set in prioritizing, strategizing, meeting deadlines
Excellent communication and presentation skills
Willingness and ability to travel occasionally for in-person meetings

Benefits

Comp & perks

Unlimited paid time off
401(k) with employer match
Remote-first environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operating plan developmentperformance indicatorsprocess improvementsstrategic decision makingrisk mitigation

Soft Skills

strategic leadershipprioritizingmeeting deadlinescommunication skillspresentation skills