Supports the technical validation of data extracts for new Segmint implementations
Works daily production support tickets for live Segmint clients
Participates in data discovery sessions and client-facing technical calls
Assists with client-side SFTP configuration, troubleshooting, and data transmission validation for client onboarding
Contributes to product taxonomy and KLI (Key Lifestyle Indicator) mapping reviews

Requirements

2+ Years of technical background in data analysis, application support, or a related field
2+ Years of customer-facing or client-interaction experience
Familiarity with data file formats, SFTP processes, or application troubleshooting preferred
Exceptional client-facing communication skills; ability to clearly and straightforwardly explain complex technical concepts to non-technical stakeholders
Experience with basic SQL and querying relational databases, including the ability to write SELECT statements and join tables
Strong analytical and problem-solving skills with an ability to investigate data discrepancies
Comfortable working with structured data and recognizing patterns or anomalies
Ability to manage multiple tasks and client contexts simultaneously without sacrificing quality
Collaborative working style with a willingness to learn from senior team members and escalate appropriately

Benefits

remote-first environment
unlimited paid time off
401(k) with employer match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisapplication supportSQLrelational databasesdata file formatsSFTPdata validationdata transmissionproblem-solvingdata discrepancies

Soft Skills

client-facing communicationexplain technical conceptsanalytical skillsmanage multiple taskscollaborative working stylewillingness to learnescalationinvestigative skillspattern recognitionattention to quality