Alivi

Temp CSR, Part-time

Alivi

part-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Provide prompt and courteous support to the Members of our health plan partners.
  • Address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits.
  • Assist inbound inquiries from health plan members and representatives regarding the transportation services offered.
  • Actively listen and respond quickly and professionally to all customer calls.
  • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
  • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
  • Escalates transportation and customer service concerns to contact center leadership team.
  • Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
  • Complete and sign all compliance courses.

Requirements

  • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
  • Must be able to sit for 8 hours or more a day.
  • Must be able to wear a headset for a minimum of 8 hours a day.
  • Excellent written, communication, and data entry skills.
  • Moderate experience in Microsoft Teams, Outlook, and Word.
  • CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s.
  • CSRs are required to be on camera during all training and meeting sessions.
  • Must be able to adapt to high and a fast-paced call volume.
  • CSR’s must comply to attendance and punctuality expectations (PTO Policy).
  • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
  • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members).
  • Fully bilingual: English/Spanish only.
  • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed.
Benefits
  • Temporary employees are not eligible for company benefits during the temp period.
  • If converted to a permanent role, benefits eligibility will be determined based on employment status and company policy.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inbound contact center experiencedata entrybilingual (English/Spanish)compliance coursesHIPAA protocolsproductivity metricsaverage handle timequality assurancecustomer satisfactiontransportation services
Soft skills
excellent written communicationprofessional appearanceactive listeningadaptabilitycustomer servicepunctualityteam collaborationproblem-solvingprofessional demeanortime management
Certifications
Alivi’s New Hire Training program