Alivi

Call Center Representative

• Provide prompt and courteous support to the Members of our health plan partners.
• Address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits.
• Assist inbound inquiries from health plan members and representatives regarding the transportation services offered.
• Actively listen and respond quickly and professionally to all customer calls.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.
• Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
• Complete and sign all compliance courses.

Temp CSR, Part-time

• Provide prompt and courteous support to the Members of our health plan partners
• Address inquiries about our services
• Assist in managing the health plan partners supplemental programs and value-based benefits
• Actively listen and respond quickly and professionally to all customer calls
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Complete Alivi’s New Hire Training program, achieving an 80% final assessment passing score
• Complete and sign all compliance courses

Temp CSR, Part-time

Temp CSR – Full-time