Temp CSR – Full-time
Alivi
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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Salary
💰 $17 per hour
Job Level
About the role
- Provide prompt and courteous support to the Members of our health plan partners
- Address inquiries about our services
- Assist in managing the health plan partners supplemental programs and value-based benefits
- Actively listen and respond quickly and professionally to all customer calls
- Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey
- Follow all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)
- Escalate transportation and customer service concerns to contact center leadership team
- Complete Alivi’s New Hire Training program, achieving an 80% final assessment passing score
- Complete and sign all compliance courses
Requirements
- Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- Must be able to sit for 8 hours or more a day
- Must be able to wear a headset for a minimum of 8 hours a day
- Excellent written, communication and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s
- Must be able to adapt to high and a fast-paced call volume
- Must comply to attendance and punctuality expectations (PTO Policy)
- Must have a download speed of 80 to 100-mbps and upload speed of 12 to 20- mbps
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift
- Fully bilingual: English/Spanish only
Benefits
- Temporary employees are not eligible for company benefits during the temp period
- Conversion to a permanent role may offer benefits based on employment status and company policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inbound contact center experiencedata entryHIPAA compliancecustomer satisfaction metricsaverage handle timequality assurancebilingual (English/Spanish)Microsoft TeamsMicrosoft OutlookMicrosoft Word
Soft skills
communication skillsactive listeningprofessional demeanoradaptabilitycourteous supporttime managementproblem-solvingteam collaborationcustomer serviceattention to detail
Certifications
Alivi’s New Hire Training program