IT Technician

Alithya

IT Technician providing frontline technical support for day-to-day technology needs. Supporting hardware and software issues while ensuring efficient IT services across the organization.

Posted 7/28/2026full-time🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, incident management, and ITIL best practices while providing exceptional customer service and effective communication. Proficient in diagnosing and troubleshooting various IT equipment and software, ensuring a seamless user experience.

Highest-signal resume keywords

Technical SupportITIL Best PracticesIncident ManagementCustomer ServiceProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingIT Service ManagementWorkstation ManagementMobile Device SupportAudiovisual EquipmentIT Equipment Lifecycle ManagementDocumentation

Soft Skills

CommunicationCustomer ServiceProblem-Solving

Tools & Technologies

IT Service Management Tools

Certifications & Qualifications

Degree in Computer ScienceCertificate in Computer Science

Industry Keywords

ITILIncident ManagementTechnical SupportService Desk

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Provide technical support to users and ensure incidents and service requests are resolved;
Diagnose and troubleshoot workstations, software, mobile devices, and IT equipment;
Manage the IT equipment lifecycle (preparation, deployment, inventory, and retrieval);
Deliver quality service at the Tech Café and assist users in the use of IT tools;
Document solutions and contribute to the continuous improvement of IT services.

Requirements

What you’ll need

Degree or certificate in computer science or a related field;
2 to 4 years of experience in technical support or in an IT service desk;
Experience with workstations, iOS mobile devices, audiovisual equipment, and IT service management tools;
Knowledge of ITIL best practices and incident management;
Excellent customer service, communication, and problem-solving skills;
French: Advanced

Benefits

Comp & perks

Balance that works for you: Work-life balance helps us stay at our best. With flexible work options and our Unlimited Vacation Plan, you can rest and recharge when you need it most.
Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
Continuous growth and learning: Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your ambitions.
Ownership with opportunity: Through our Employee Share Purchase Plan with matched contributions, you become a shareholder, directly benefiting from our collective achievements.
Equal employment opportunity: Alithya is committed to providing an inclusive workplace through the implementation of an equal employment opportunity program. We encourage women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.
An inclusive path to success: Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page: https://www.alithya.com/en/accessibility.