Alithya

Director, Dynamics 365 Contact Center

Alithya

full-time

Posted on:

Location Type: Office

Location: Alpharetta • United States

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Lead the growth and successful delivery of enterprise scale Dynamics 365 Contact Center solutions that drive meaningful client and business outcomes.
  • In this senior role, you’ll shape pipeline strategy, strengthen Microsoft partnerships, and collaborate with sales, delivery, and technical leaders to bring innovative, AI enabled contact center solutions from vision to go-live.

Requirements

  • Bachelor’s degree in computer science, information systems, or a related STEM field;
  • Minimum 6 years of experience in contact center solutions, including architecture, implementation, and leadership of cloud‑based platforms;
  • Deep expertise in Microsoft Dynamics 365 Customer Service, Omnichannel, Contact Center, or comparable CCaaS platforms (e.g., NICE, Genesys, Five9);
  • Proven experience engaging with executives, managing strategic partnerships, and supporting enterprise sales pursuits;
  • Experience leading distributed, remote teams across multiple concurrent initiatives;
  • Strong communication and leadership skills, with the ability to balance technical depth and business outcomes.
  • Extra edge: Experience working directly with Microsoft co‑sell or partner programs;
  • Multilingual capabilities (French preferred, not required).
Benefits
  • Balance that works for you: Work-life balance helps us stay at our best. With flexible work options and our Unlimited Vacation Plan, you can rest and recharge when you need it most.
  • Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
  • Continuous growth and learning: Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your ambitions.
  • Ownership with opportunity: Through our Employee Share Purchase Plan with matched contributions, you become a shareholder, directly benefiting from our collective achievements.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Dynamics 365 Customer ServiceOmnichannelContact CenterCCaaS platformscloud-based platformsarchitectureimplementationAI enabled solutionspipeline strategyenterprise sales
Soft Skills
leadershipcommunicationstrategic partnership managementteam managementcollaborationexecutive engagementbalancing technical depth and business outcomesremote team leadershipmultilingual capabilities