Client Support Specialist – Level I

AlignOps

Support Specialist assisting clients with inquiries via phone and Intercom. Collaborating on content creation and participating in team initiatives in a remote work environment.

Posted 7/26/2026full-timeRemote • Utah • 🇺🇸 United StatesJunior💰 $40,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with over 1 year of experience, effectively communicating with clients through various channels. Proficient in using Salesforce and Intercom to enhance client interactions and maintain positive relationships.

Highest-signal resume keywords

Customer Service ExperienceEffective Verbal CommunicationSalesforce ProficiencyIntercom ExperienceEmpathetic Client Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Positive ApproachWritten CommunicationTeam Collaboration

Tools & Technologies

SalesforceIntercom

About the role

Key responsibilities & impact

Offer timely and professional support to clients via phone and Intercom
Apply standard procedures to address inquiries
Help maintain positive client relationships
Participate in regular team meetings and training sessions
Collaborate with colleagues on content creation tasks

Requirements

What you’ll need

1+ years of customer service experience
Ability to effectively communicate verbally and in writing
Experience with Salesforce and Intercom preferred
An empathetic, positive approach to customer interactions
Basic technical skills with curiosity

Benefits

Comp & perks

health, dental, and vision coverage
disability insurance
life insurance
paid time off
401(k) plan