Vietnamese Bilingual Customer Experience Specialist
Alignment Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $41,600 - $57,600 per year
About the role
- Provide compassionate, seamless service to valued members, primarily older adults and individuals with disabilities.
- Build caring connections and own each member interaction end-to-end.
- Deliver exceptional service by exceeding member expectations.
- Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures.
Requirements
- 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.
- High school diploma or GED required.
- Bilingual English/Vietnamese (Read, Write, Speak)
- Minimum typing speed of 40 WPM.
- Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.
- Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately.
Benefits
- Health insurance
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecontact center experiencemember supporttyping speed 40 WPMnavigating multiple systemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelCRMContact Center solutions
Soft Skills
compassionate servicecommunication skillsverbal communicationbuilding connectionsexceeding expectationsresponding to inquiriesexplaining complex informationwarm communicationattention to detailproblem-solving
Certifications
high school diplomaGED