Alignment Health

Bilingual Customer Experience Specialist – Vietnamese

Alignment Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $41,600 - $57,600 per year

About the role

  • Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction.
  • Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.
  • Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution.
  • Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.
  • Assist members with provider network and claim/reimbursement inquiries, benefit questions related to transportation, food, dental and other support services and needs, proactively identifying solutions and next steps.

Requirements

  • 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.
  • High school diploma or GED required. College degree, Associate’s or Bachelor’s preferred or any equivalent combination of education and work experience.
  • Required: Demonstrated ability to use technology and follow detailed workflow instructions.
  • Bilingual English/Vietnamese (Read, Write, Speak).
  • Minimum typing speed of 40 WPM.
  • Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.
  • On camera presence for training, one on one, team and group meetings.
  • Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations.
  • Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately.
  • Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities.
Benefits
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecontact center experiencemember supporttyping speed 40 WPMnavigating multiple systemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelCRMContact Center solutions
Soft Skills
empathypatiencerespectclear communicationconcise communicationwarm communicationproblem-solvingaccountabilityactive listeningconfidentiality
Certifications
high school diplomaGEDAssociate’s degreeBachelor’s degree