Customer Experience Trainer
Alignment Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $64,384 - $96,577 per year
About the role
- Delivers highly engaging virtual instructor-led training (VILT) sessions focused on customer experience, communication skills, empathy, de-escalation, and service excellence
- Leads multi-week VILT new hire onboarding in addition to ongoing training classes for existing employees
- Facilitates interactive learning experiences using adult learning principles, storytelling, and real-world scenarios
- Coaches and mentors customer-facing teams driving continuous improvement at all levels
- Creates and maintains high-quality training content in collaboration with the Customer Experience Training team’s goals
Requirements
- Minimum 5+ years of experience in a corporate trainer/facilitator, learning & development specialist, or equivalent role
- Demonstrated expertise facilitating engaging virtual instructor-led training with confidence, presence, and adaptability
- Familiarity with adult learning theory and virtual engagement best practices
- Experience using learning technologies (LMS, virtual meeting platforms, collaboration tools)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
virtual instructor-led trainingadult learning principlesstorytellingcoachingmentoringtraining content creationcustomer experience training
Soft Skills
communication skillsempathyde-escalationservice excellenceengagementadaptabilityconfidencepresence