Spanish Bilingual Customer Experience Specialist
Alignment Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $41,600 - $57,600 per year
About the role
- Deliver compassionate and seamless service to valued members
- Build caring connections and advocate for the member
- Resolve member inquiries and take personal responsibility for interactions
- Document all member interactions and actions taken
- Address member complaints and complaints effectively
- Participate actively in ongoing coaching and learning
Requirements
- 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.
- High school diploma or GED required.
- Relevant college coursework or an Associate/Bachelor’s degree may be considered in lieu of experience.
- Bilingual Spanish (Read, Write, Speak)
- Minimum typing speed of 40 WPM.
- Proficient in navigating multiple systems simultaneously.
- On camera presence for training and meetings
- Workspace must be free of distractions and able to maintain confidentiality and HIPAA compliance.
Benefits
- Health insurance
- Opportunities for growth and innovation
- Flexibility in work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecontact center experiencemember supporttyping speed 40 WPMnavigating multiple systemsHIPAA compliance
Soft Skills
compassionate serviceadvocacyproblem resolutiondocumentationeffective communicationcoachinglearning
Certifications
high school diplomaGEDAssociate degreeBachelor's degree