Care Coordinator, SNP – Bilingual: Vietnamese or Spanish

Alignment Health

full-time

Posted on: 9/6/2025

Location Type: Remote

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💰 $41,472 - $62,208 per year

About the role

Conduct outreach to members to support referrals, authorizations, medication refills, provider appointments, and other care needs.
Complete tasks and assessments in the Case Management system for hospital and SNF discharges.
Collaborate with RN Case Managers to manage a panel of SNP members.
Monitor alerts for changes in condition, admissions, discharges, and diagnoses, and communicate updates.
Build trust with members, acting as a liaison and advocate for their care.
Document interactions and maintain accurate member records.
Support communication with providers, including faxing/mailing of documents and requesting medical records.
Attend interdisciplinary team meetings and participate in member case reviews.
Maintain confidentiality and meet all departmental deadlines.

Bilingual in Spanish or Vietnamese (required)
Minimum 1 year of experience in a healthcare IPA setting
Minimum 1 year of experience with referrals and prior authorizations
High school diploma or GED (Bachelor’s degree preferred or 4 additional years of experience in lieu of degree)
Basic computer skills (Microsoft Outlook, Word, Excel); typing speed of 25+ WPM
Strong verbal and written communication skills
Organizational and time management skills with the ability to prioritize in a fast-paced environment
Familiarity with Medi-Cal and managed care plans

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

case managementreferralsprior authorizationsdocumentationmember assessmentsconfidentialitytyping speed 25+ WPMbasic computer skills

Soft Skills

strong verbal communicationstrong written communicationorganizational skillstime managementability to prioritizebuilding trustliaison skillsadvocacy

Certifications

high school diplomaGEDBachelor’s degree (preferred)