Align Technology

Consultant

• Execute a range of IT compliance assessments, including SOC 1, SOC 2, PCI DSS, HIPAA, and more
• Collaborate with engagement managers and team members to plan and deliver audit engagements efficiently
• Analyze client environments to assess internal controls, identify risks, and document findings
• Contribute to the development and refinement of audit methodologies and internal processes
• Communicate effectively with clients to gather information, clarify requirements, and provide guidance
• Maintain accurate workpapers and documentation in accordance with A-LIGN’s standards
• Participate in team debriefs and feedback sessions to continuously improve performance and outcomes
• Support a culture of learning and growth by engaging in training, coaching, and knowledge sharing

Entry-Level IT Audit Consultant

Customer Success Manager

• Develop and maintain strong relationships with key stakeholders (e.g., VP of Ops, CFO, Director, Warehouse Manager). Act as the main point of contact for customer inquiries, issues, and escalations. Willing to visit customers on-site. Lead customer-facing meetings with C-Level audience during Pulse Calls, Welcome Calls and Renewal discussions.
• Drive Adoption and Utilization: Work closely with customers to understand their business needs and ensure optimal utilization of our Platform. These discussions should be supported by data from our platform to give evidence for utilization or lack thereof. Conduct regularly scheduled Check In calls to better understand usage and metrics.
• Renewals: Own the end-to-end renewal process, ensuring renewals are closed “in month” and minimizing churn. Use data and our relationships to identify potential renewal risks and implement strategies to mitigate them. Aim for multi-year contracts.
• Upsell Opportunities: Use platform data to identify and pursue upsell opportunities based on an understanding of the customers evolving needs and our product offerings. Meet or exceed upsell targets by utilizing the data to strategically add to your pipeline.
• Systems and Reporting: Keep your accounts and contact records up to date with accurate information within Salesforce and forecast on a weekly basis. Use the tech stack provided to research your accounts, identify upsell opportunities, and work with Account Executive(s) to identify expansion opportunities.
• Other duties as assigned

Entry-Level IT Audit Consultant

Client Success Manager