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SmartCare Advisor – UKG Pro, HR & Payroll
Align HCMSmartCare Advisor providing strategic support for clients using UKG Pro. Focused on system optimization and enhancing HR, payroll, and benefits processes through client partnerships.
About the role
Key responsibilities & impact- Serve as the primary post-implementation partner for assigned clients
- Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
- Build strong client relationships and drive overall customer satisfaction
- Facilitate consultative discussions on HR/payroll best practices and system utilization
- Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
- Analyze system performance and recommend improvements
- Manage and triage client inquiries, ensuring timely resolution or escalation
- Create documentation, templates, and client-facing materials
- Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR
Requirements
What you’ll need- 3+ years of hands-on experience with UKG Pro (Payroll & People)
- Experience in consulting, implementation, configuration, or support roles
- Minimum of 5–10 full-cycle implementations or equivalent system exposure
- Strong knowledge of: HR and payroll processes
- Benefits (including Open Enrollment & Life Events)
- System testing methodologies
- Proven ability to manage multiple clients or priorities in a fast-paced environment
- Strong analytical and problem-solving skills
- Excellent communication skills (client-facing is a must)
- UKG Pro Payroll & People Certification ( required )
Benefits
Comp & perks- Base Salary plus Incentive Pay
- Medical, Dental, Vision
- Life Insurance & Disability Coverages
- Health Savings Account
- 401k Match Program
- Unlimited Vacation Time
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UKG Proconfiguration updatessystem performance analysissystem testing methodologiesHR processespayroll processesconsultingimplementationsupport rolesfull-cycle implementations
Soft Skills
client relationship managementcustomer satisfactionanalytical skillsproblem-solving skillscommunication skillstime managementorganizational skillsconsultative discussionsclient inquiries managementfast-paced environment adaptability
Certifications
UKG Pro Payroll & People Certification