Align HCM

SmartCare Advisor – UKG Pro, HR & Payroll

Align HCM

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Serve as the primary post-implementation partner for assigned clients
  • Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
  • Build strong client relationships and drive overall customer satisfaction
  • Facilitate consultative discussions on HR/payroll best practices and system utilization
  • Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
  • Analyze system performance and recommend improvements
  • Manage and triage client inquiries, ensuring timely resolution or escalation
  • Create documentation, templates, and client-facing materials
  • Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR

Requirements

  • 3+ years of hands-on experience with UKG Pro (Payroll & People)
  • Experience in consulting, implementation, configuration, or support roles
  • Minimum of 5–10 full-cycle implementations or equivalent system exposure
  • Strong knowledge of: HR and payroll processes
  • Benefits (including Open Enrollment & Life Events)
  • System testing methodologies
  • Proven ability to manage multiple clients or priorities in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Excellent communication skills (client-facing is a must)
  • UKG Pro Payroll & People Certification ( required )
Benefits
  • Base Salary plus Incentive Pay
  • Medical, Dental, Vision
  • Life Insurance & Disability Coverages
  • Health Savings Account
  • 401k Match Program
  • Unlimited Vacation Time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UKG Proconfiguration updatessystem performance analysissystem testing methodologiesHR processespayroll processesconsultingimplementationsupport rolesfull-cycle implementations
Soft Skills
client relationship managementcustomer satisfactionanalytical skillsproblem-solving skillscommunication skillstime managementorganizational skillsconsultative discussionsclient inquiries managementfast-paced environment adaptability
Certifications
UKG Pro Payroll & People Certification