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Quality Assurance Specialist – Temporary
Alight SolutionsQuality Specialist ensuring service excellence through call monitoring and agent performance analysis in Medicare sales. Fostering a positive team culture and driving compliance with regulations.
Posted 7/15/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $45,760 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Service best practices and Medicare compliance, with a strong focus on quality coaching, training, and process improvement. Proficient in utilizing call monitoring tools to enhance service delivery and maintain productivity standards.
Highest-signal resume keywords
Customer Service Best PracticesMedicare ComplianceQuality CoachingCall MonitoringTraining Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess ImprovementFeedback ReviewSales AssessmentEvaluation Documentation
Soft Skills
Learning AgilityEffective CommunicationCoaching Skills
Tools & Technologies
Alight’s Recording SoftwareCall Center SystemsKnowledge Tools
Certifications & Qualifications
AHIP Certification
Industry Keywords
Medicare InsuranceTelephone SalesCompliance Regulations
About the role
Key responsibilities & impact- Ensures top-notch service through call monitoring and scoring
- Utilizes Alight’s recording software to assess sales and service delivery
- Involves call monitoring, feedback review, data analysis, training enhancements, and process improvement
- Maintains compliance with all Medicare CMS and Compliance regulations
- Works with internal teams to standardize training processes through call listening trends identified
- Assessing agent’s interactions based on our company’s quality guidelines and maintaining productivity standards
- Coaching, training, and developing Sales & Service Center colleagues through very detailed and accurate evaluation documentation
Requirements
What you’ll need- Enhanced (SME) for Customer Service best practices, Insurance & Compliance processes, and Medicare (AHIP)
- Experience in quality coaching and delivering effective and timely colleague feedback
- Experience in the Medicare insurance industry, telephone sales, and/or customer service environment
- Facilitate independently managing assignments within the schedule block to include multiple complex situations and/or projects.
- Demonstrate learning agility and ability to learn and interact with multiple call center systems and knowledge tools.
Benefits
Comp & perks- health, dental and vision coverages starting Day One
- wellbeing programs
- retirement plans with contribution matching
- generous time off
- parental leave
- continuing education
- career growth opportunities
- flexible working arrangements