Retirement Counselor Team Manager

Alight Solutions

Lead a team of Retirement Counselors providing retirement account and distribution support. Oversee client interactions and ensure compliance for a major financial services provider.

Posted 5/27/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLead💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Overseeing and developing a team of Retirement Counselors.
Creating supervisory procedures for retirement and distribution team and ensuring regulatory policy adherence.
Overseeing client interactions to ensure compliance.
Serving as escalation point and liaison between the sub-advisor, Clearing agent, corporate clients, and members.
Developing and implementing comprehensive measurement and reporting systems to ensure the highest levels of customer satisfaction.
Managing and continuously improving client service delivery and processes.
Servicing participants by taking inbound and making outbound calls as needed for escalations and other situations.

Requirements

What you’ll need

7 years experience in financial services/retirement plan benefits arena.
Series 7 and 66 securities licenses.
Series 9/10 or 24 must be acquired within 6 months.
Advanced knowledge of mutual funds, ETFs and employer sponsored retirement plans.
Proficiency in managing/coaching others (3 years) in a Call Center environment.
Intermediate compliance, regulatory and legislative knowledge in investment advice and overall financial management.
Experience with creating and maintaining audit and compliance procedures (2 years).
Intermediate knowledge of Managed & self-directed accounts, and the Delivery Model.
Ability to speak Spanish is highly recommended.

Benefits

Comp & perks

Health, dental and vision coverages starting Day One.
Wellbeing programs.
Retirement plans with contribution matching.
Generous time off.
Parental leave.
Continuing education.
Career growth opportunities.
Flexible working arrangements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial servicesretirement plan benefitsmutual fundsETFscompliance proceduresaudit proceduresmanaged accountsself-directed accountscustomer satisfaction measurementreporting systems

Soft Skills

team managementcoachingclient service deliverycommunicationproblem-solvingregulatory adherenceinterpersonal skillsescalation managementliaison skillsprocess improvement

Certifications

Series 7 licenseSeries 66 licenseSeries 9/10 or 24 (to be acquired)