Client Manager – Alight Leave Solutions

Alight Solutions

Client Manager managing Leave Solutions client interactions and operational support. Acting as subject matter expert in Leave Solutions while ensuring high standards of client engagement.

Posted 5/19/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions
Is the primary point of contact for all assigned Leave Solutions Clients
This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship
Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries
Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients
Instilling customer confidence and deepening brand strength through comprehensive domain knowledge
Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes
Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks
Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management
Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy
Managing client escalations to accelerate issue resolution and mitigate retention risk
Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims
Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors
Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership
Acting as a change agent; Seeking out and trying new ideas for continuous improvement
Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed
Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed

Requirements

What you’ll need

Have at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent
Must reside in the state of Virginia
Possess deep operational, relationship building, and issue resolution skills
Demonstrate understanding of contracts, pricing and financial models
Have experience identifying and anticipating risk and implementing effective risk mitigation plans
Have ability to identify expansion opportunities
Demonstrate industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare
Be able to travel 20-25% and reside in the state of Virginia

Benefits

Comp & perks

Options include a variety of health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

issue resolutionrisk mitigationcontract managementpricing modelsfinancial modelsoperational managementclient relationship managementabsence managementdisability managementHR services

Soft Skills

customer confidenceleadershipadaptabilityconsultingcollaborationcommunicationproblem-solvingchange managementorganizational skillsengagement