Defined Contribution Client Manager

Alight Solutions

. Oversee daily operational performance for assigned clients and operations teams.

Posted 4/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $104,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee daily operational performance for assigned clients and operations teams.
Collaborate with support areas like customer care and technology, serving as the main client contact.
Support the Senior Client Manager/Client Leader in delivering high-quality solutions.
Utilize effective client communication skills.
Address questions related to unique situations, participant inquiries, client escalations, and requirements.
Manage the operations of a client team through developing talent and delegating work.
Communicate regularly with clients on all aspects of daily operations.
Drive stable and consistent delivery from internal and external partners.
Use data to influence standardization and process innovation.
Manage defined contribution plans and understand their effect on clients and participants.
Collaborate with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency while focusing on improving delivery quality.

Requirements

What you’ll need

3+ years in Defined Contribution.
Knowledgeable of Defined Contribution recordkeeping systems.
Effective communicator with influencing skills on domain and technical matters.
Proven analytical abilities and attention to detail with complex data.
Solutions oriented with ability to report data to stakeholders.
Management and organizational skills with adaptability to change.
Experience coaching and leveraging work through others.

Benefits

Comp & perks

Health, dental and vision coverages starting Day One.
Wellbeing programs.
Retirement plans with contribution matching.
Generous time off.
Parental leave.
Continuing education.
Career growth opportunities.
Flexible working arrangements.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

defined contributionrecordkeeping systemsdata analysisprocess innovation

Soft Skills

client communicationinfluencing skillsanalytical abilitiesattention to detailsolutions orientedmanagement skillsorganizational skillsadaptabilitycoaching