Health Pro Consultant
Alight Solutions
full-time
Posted on:
Location Type: Remote
Location: Idaho • Nevada • United States
Visit company websiteExplore more
Salary
💰 $50,000 per year
About the role
- Receive extensive health care and case management training.
- Be an advocate for members requiring guidance across the health benefits environment.
- Help members navigate questions about their benefits.
- Identify the highest quality and cost-effective providers.
- Understand benefit claims and advocate for the employee across the health ecosystem.
- Educate members on benefit programs provided by clients.
- Deliver provider recommendations and referral guidance.
- Complete cost estimates and communicate out-of-pocket responsibility.
- Explain prescription formulary options and available cost-saving opportunities.
- Proactively identify unmet clinical needs and connect members to appropriate clinical support.
- Provide timely updates via phone and digital channels to ensure member support.
Requirements
- Minimum of 2 years of experience in a medical assistant/medical support role, or 3 years of experience working in a customer-facing role within the healthcare industry.
- Ability to work effectively in a remote team environment.
- Strong listening, reasoning, and analytical skills.
- Exceptional verbal and written communication skills.
- Strong ability and desire to learn continually in a changing environment.
- Exceptional critical thinking and problem-solving skills.
- Ability to efficiently organize work activities to meet deadlines.
- Passion to provide the highest level of client satisfaction.
- Proficiency in MS Office suite.
Benefits
- A full Benefits Package, starting on your first day of employment
- Health, Dental, Vision, Life Insurance and more.
- A 401k plan that includes a corporate match.
- Paid Time Off 10 paid holidays per calendar year (8 fixed and 2 floating)
- 6 paid wellness days
- Career Development & Growth: ongoing training, coaching and development specific to the Health Pro role
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical assistantcase managementbenefit claimscost estimatesprescription formularyclinical support
Soft Skills
advocacylisteningreasoninganalytical skillsverbal communicationwritten communicationcritical thinkingproblem-solvingorganizational skillsclient satisfaction