Alight Solutions

Client Manager – Alight Leave Solutions

Alight Solutions

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $55,000 - $70,000 per year

About the role

  • Recognized as a subject matter expert within Alight for Leave Solutions
  • Primary point of contact for all assigned Leave Solutions Clients
  • Responsible for day-to-day operational support and management of client relationship
  • Leverage deep Absence and Disability domain expertise to resolve complex claim issues
  • Develop and maintain expertise in all Alight products and services
  • Instill customer confidence and deepen brand strength
  • Provide technical expertise to support internal and client delivery needs
  • Manage client escalations to accelerate issue resolution and mitigate retention risk
  • Collaborate with cross-functional internal teams and external key stakeholders
  • Act as a change agent; seek out and try new ideas for continuous improvement

Requirements

  • At least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent
  • Deep operational, relationship building, and issue resolution skills
  • Understanding of contracts, pricing, and financial models
  • Experience identifying and anticipating risk and implementing effective risk mitigation plans
  • Ability to identify expansion opportunities
  • Industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare
  • Able to travel 20-25%
Benefits
  • A variety of health coverage options
  • Wellbeing and support programs
  • Retirement
  • Vacation and sick leave
  • Maternity, paternity & adoption leave
  • Continuing education and training
  • Several voluntary benefit options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementissue resolutionrisk mitigationcontract understandingpricing modelsfinancial models
Soft Skills
operational supportrelationship buildingcustomer confidencecollaborationchange agentcontinuous improvement