Senior Client Manager – Retiree Health Solutions
Alight Solutions
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $90,000 - $120,000 per year
Job Level
About the role
- Responsible for managing new client implementation, ongoing client management, contract adherence and renewals
- Serving as the primary client contact for the Alight Retiree Health solution
- Being the subject matter expert in Group Benefit Delivery standards and individual Marketplace (ACA and Medicare)
- Persuading, motivating, and inspiring action toward desired outcomes
- Collaborating cross-functionally to optimize product, service, and delivery outcomes
- Developing and building meaningful and trusted relationships across internal teams and external stakeholders
- Acting as a change agent and seeking out new ideas for continuous improvement
- Tracking and managing daily tactical issues
- Ensuring customer satisfaction with services provided
Requirements
- 3-5+ years of client relationship management experience
- Project management experience/exposure managing multifaceted projects and teams
- Individual (pre-Medicare and Medicare) industry experience
- Intermediate knowledge of Individual (pre-Medicare and Medicare) business
- Current license to sell Health Insurance (or able to attain within 6 months)
- Excellent communication, relationship development, negotiation, and issue resolution skills
- Individual Insurance compliance and regulatory and legislative industry knowledge
- Experience in HR services, business management, Medicare, and healthcare
- Subject matter expertise of group health plan administration best practices
Benefits
- Health coverage options
- Wellbeing and support programs
- Retirement plans
- Vacation and sick leave
- Maternity, paternity & adoption leave
- Continuing education and training
- Several voluntary benefit options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client relationship managementproject managementindividual insurance compliancegroup health plan administrationhealth insurance sales
Soft Skills
communicationrelationship developmentnegotiationissue resolutionpersuasionmotivationcollaborationchange managementcontinuous improvement
Certifications
Health Insurance License