Navigation Client Manager
Alight Solutions
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $60,000 - $90,000 per year
About the role
- Ongoing relationship with clients and maintain regular communication with key client stakeholders.
- Evaluating manage, and resolve complex operational and technical challenges.
- Understanding our technology solutions to better serve client needs.
- Organizing, plan, and lead both internal and external meetings effectively.
- Coordinate with clients and the health pro team to ensure all required materials for health pro delivery have been received.
- Demonstrate Alight’s value effectively and establish appropriate expectations with the client regarding navigation service delivery.
- Collaborate with Health Navigation Team Manager to understand and resolve complex customer and client escalations.
- Serving as a Subject Matter Expert for service-specific and common client requirements.
- Collaborating seamlessly with a global team dedicated to client delivery and satisfaction.
- Executing the solution roadmap for the client.
- Developing domain and operational expertise within the client team.
Requirements
- Bachelor’s Degree, Associate’s Degree with 2 years client management experience, or 3 years’ experience in a client management role
- Ability to work effectively in a team environment
- Strong written and verbal communication skills
- Ability and desire to learn continually in a fast-paced, changing environment
- Robust critical thinking and problem-solving skills
- Ability to efficiently organize work activities to meet deadlines
- Ability to effectively manage client relationships
Benefits
- a variety of health coverage options
- wellbeing and support programs
- retirement
- vacation and sick leave
- maternity, paternity & adoption leave
- continuing education and training
- several voluntary benefit options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client managementcommunication skillsteamworkcritical thinkingproblem-solvingorganizational skillsrelationship managementadaptabilitycollaborationleadership
Certifications
Bachelor’s DegreeAssociate’s Degree