Customer Support

• Responsible for daily execution/processing for aligned work. Adheres to internal and external audit requirements for specific clients.
• Provides resolution in accordance with due dates and documents/maintains SOP documentation and processes. Escalates issues as appropriate.
• Works with third-party providers to ensure seamless process delivery.
• Identifies and researches issues with guidance and formulates resolutions/recommendations by analyzing trends and applying/following SOPs and best practices.
• Helps identify and implement ideas for improving processes.
• Helps to develop training material and documentation for self and other colleagues.
• Works with team members to communicate with client and/or other client team members on issues.
• Conducts/supports acceptance testing of designated areas with limited scope.
• Provides support for clients’ employees who contact with questions about HR procedures or benefits via phone, webchat or other.
• Explaining how to use the online HR systems.
• Investigating more complex cases.

Customer Care Delivery Specialist, HR Services – English and French Speaker

Project Support Specialist

Team Leader – Customer Service

Application Support Specialist – L2

Customer Service Representative

Customer Care Specialist, Hungarian