Workplace Manager
Crusoe
Cloud
Customer Care Delivery Specialist, HR Services – English and French Speaker
Alight Solutions
full-time
Posted on:
Origin: • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 5,000 per month
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Responsible for daily execution/processing for aligned work. Adheres to internal and external audit requirements for specific clients.
- Provides resolution in accordance with due dates and documents/maintains SOP documentation and processes. Escalates issues as appropriate.
- Works with third-party providers to ensure seamless process delivery.
- Identifies and researches issues with guidance and formulates resolutions/recommendations by analyzing trends and applying/following SOPs and best practices.
- Helps identify and implement ideas for improving processes.
- Helps to develop training material and documentation for self and other colleagues.
- Works with team members to communicate with client and/or other client team members on issues.
- Conducts/supports acceptance testing of designated areas with limited scope.
- Provides support for clients’ employees who contact with questions about HR procedures or benefits via phone, webchat or other.
- Explaining how to use the online HR systems.
- Investigating more complex cases.
Requirements
- Excellent English: C1 minimum
- Excellent French: C1 minimum
- Adaptability and attention to details
- Excellent written and verbal communication skills
- Self-motivation and willingness to learn
- Experience in Customer Service is a plus, but not required
- Work authorization: must have work authorization in Employing Country without sponsorship
