Customer Care Delivery Specialist, Italian and English Speaker
Alight Solutions
Cloud
Customer Care Delivery Specialist, Turkish and English Speaker
Alight Solutions
full-time
Posted on:
Origin: • 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 5,000 per month
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other)
- Explaining how to use the online HR systems
- Investigating more complex cases
- Handling queries on salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others
- Participate in extensive ongoing training program and collaborate within an international team
Requirements
- Excellent English: C1 minimum
- Excellent Turkish : C1 minimum
- Adaptability and attention to details
- Excellent written and verbal communication skills
- Self-motivation and willingness to learn
- Experience in Customer Service is a plus, but not required
- Authorization to work in the Employing Country without sponsorship
