Account Executive

• Responsible for the overall management, retention, and growth of their assigned portfolio of clients
• Accountable for revenue retention and growth, client renewals, client satisfaction, and maximizing the value clients derive from products and solutions
• Developing and builds meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders
• Leading through influence; persuades, motivates, and inspires action toward desired outcomes
• Asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes
• Anticipating the client’s needs and effectively position solutions to drive value maximization, retention, and revenue growth
• Advocating and connecting capabilities, support, and/or services for clients
• Advocates internally and facilitates the involvement of Sales, Delivery, and other functions to achieve common goals
• Consulting with clients regularly on best practices to increase product adoption and utilization
• Identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes
• Owning the Account Health strategy for assigned client accounts
• Proactively monitors and identifies client retention risk
• Designs and executes success plans to resolve issues and mitigate risk
• Leading the strategy, preparation and execution of Quarterly Client Business Reviews (QBRs)
• Leading the renewal strategy for assigned book of business

Client Executive

Strategic Account Executive, Voice Agent

Sales Executive IV

Sales Executive

Product Sales Account Executive

Growth Strategist – Account Executive