Senior Manager, Technical Program Management – Operations Analytics
Walmart
Tableau
Program Director
Alight Solutions
full-time
Posted on:
Location Type: Hybrid
Location: Jersey City • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $198,000 - $242,000 per year
Job Level
Lead
About the role
- Leading and managing all aspects of Short-Term Disability (STD), Family Medical Leave, Company Leaves, and Medical Accommodations.
- Driving a culture of excellence, resulting in high client satisfaction and internal colleague engagement.
- Developing and execute innovative operational strategies using data and analytics to measure and improve performance.
- Overseeing financial and contract management, including negotiations.
- Ensuring that an effective system of regulatory compliance and internal controls have been maintained.
- Recruiting, managing, growing, and retaining a high performing team.
- Delivering exceptional cross-functional collaboration with key partners across the organization.
- Serving as primary point of contact for the client leadership team and holds a key.
Requirements
- Possess a comprehensive knowledge of disability and leave concepts, products, and claim management practices and principles.
- Demonstrate leadership experience in business operations including disability claims and ADAAA claims.
- Additionally, motivate a diverse team, including physicians, and mentor and inspire colleagues.
- Display exceptional communication and relationship-building skills.
- Exemplify a focus on operational excellence, leveraging technology, data, and analytics to drive service efficiency.
- Implement performance management cycles.
- Possess a bachelor’s or higher in education with a preference within a clinical background.
- 3+ years in a senior leadership role.
- 7+ years of operations/service delivery experience in absence, disability, or benefits administration.
Benefits
- Options include a variety of health coverage options
- Wellbeing and support programs
- Retirement
- Vacation and sick leave
- Maternity, paternity & adoption leave
- Continuing education and training
- Several voluntary benefit options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticsfinancial managementcontract managementregulatory complianceperformance managementdisability claims managementADAAA claims managementoperational strategiesservice efficiency
Soft skills
leadershipteam motivationcommunicationrelationship buildingcross-functional collaborationmentoringinspiring colleaguesclient satisfactioninternal engagement
