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Customer Services Coordinator
AliaxisCustomer Services Co-Ordinator managing customer relations and handling enquiries in the manufacturing sector. Building relationships and ensuring smooth order processes in a global company.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide timely, professional responses to all customer enquiries via telephone, email and occasional face‑to‑face interactions.
- Build, develop and influence strong customer relationships to support satisfaction and sales growth.
- Manage the complete sales order process, from receipt to delivery, ensuring accuracy and effective communication throughout.
- Coordinate with internal teams to meet commitments and maximise customer opportunities.
- Handle concerns and complaints, ensuring appropriate resolution, corrective actions, and preventative measures are implemented.
- Identify and secure sales opportunities within agreed pricing and terms.
Requirements
What you’ll need- Customer service experience, ideally within a Manufacturing or B2B environment.
- Clear and professional communication skills—both verbal and written.
- A consistently high service orientation, able to maintain excellence in all situations.
- Strong relationship‑building skills with the ability to influence internally and externally.
- A proactive, self‑managing approach and the ability to perform under pressure.
- Commercial awareness with the ability to create and secure sales opportunities.
- Ability to identify improvements and support change initiatives.
- Proficient in MS Office, with ERP experience—ideally Dynamics AX12.
Benefits
Comp & perks- Life Assurance 6x annual salary
- Critical illness cover
- Pension contribution up to 10%
- Dental & Health cash plans
- Hybrid Working - 2 days per week from home
- Enhanced parental leave
- Great discounts on local retailers and restaurants
- Fantastic Health & Wellbeing package including an Employee Assistance Programme
- Full access to LinkedIn Learning to aid personal and professional development
- Cycle to work scheme
- Plus many more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencesales order processsales opportunitiesERP experienceDynamics AX12
Soft Skills
communication skillsservice orientationrelationship-building skillsinfluencing skillsproactive approachself-managementability to perform under pressurecommercial awarenessability to identify improvementssupport change initiatives