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Customer Services Coordinator
AliaxisCustomer Services Co‑ordinator at Aliaxis providing professional customer support and managing sales order processes to enhance customer satisfaction. Seeking talented individuals for fluid and energy management solutions.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide timely, professional responses to all customer enquiries via telephone, email and occasional face‑to‑face interactions
- Build, develop and influence strong customer relationships to support satisfaction and sales growth
- Manage the complete sales order process, from receipt to delivery, ensuring accuracy and effective communication throughout
- Coordinate with internal teams to meet commitments and maximise customer opportunities
- Handle concerns and complaints, ensuring appropriate resolution, corrective actions, and preventative measures are implemented
- Identify and secure sales opportunities within agreed pricing and terms
Requirements
What you’ll need- Customer service experience, ideally within a Manufacturing or B2B environment
- Clear and professional communication skills—both verbal and written
- A consistently high service orientation, able to maintain excellence in all situations
- Strong relationship‑building skills with the ability to influence internally and externally
- A proactive, self‑managing approach and the ability to perform under pressure
- Commercial awareness with the ability to create and secure sales opportunities
- Ability to identify improvements and support change initiatives
- Proficient in MS Office, with ERP experience—ideally Dynamics AX12
Benefits
Comp & perks- Life Assurance 6x annual salary
- Critical illness cover
- Pension contribution up to 10%
- Dental & Health cash plans
- Hybrid Working - 2 days per week from home
- Enhanced parental leave
- Great discounts on local retailers and restaurants
- Fantastic Health & Wellbeing package including an Employee Assistance Programme
- Full access to LinkedIn Learning to aid personal and professional development
- Cycle to work scheme
- Plus many more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencesales order process managementsales opportunity identificationaccuracy in communicationcomplaint resolutionpreventative measures implementation
Soft Skills
professional communicationrelationship-buildinginfluencing skillsservice orientationproactive approachself-managementability to perform under pressurecommercial awarenesschange initiative support