Aliare

Support Assistant – CRM

Aliare

full-time

Posted on:

Location Type: Hybrid

Location: Cascavel • Brasil

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About the role

  • Provide support to Cooperative clients within your assigned team, handling support requests ranging from low to high complexity.
  • Record support interactions and their progress in the management tool, following process guidelines.
  • Assist in tracking all customer-requested issues through to their definitive resolution, at every stage from start to finish.
  • Identify opportunities to improve training for your team and for client employees.
  • Analyze and prioritize requests based on their criticality.
  • Stay up to date with system updates in your area of operation as well as relevant business processes.
  • Understand the customer journey and possible solution paths for each presented need.
  • Support team colleagues on specific topics within your expertise, contributing to their development.
  • Monitor the time and status of ongoing tasks, ensuring compliance with established SLAs.
  • Attend training sessions when required.
  • Contribute to the creation and maintenance of knowledge base articles.

Requirements

  • Currently pursuing a degree in Business Administration, Agribusiness, Accounting, Economics, Information Technology, or related fields.
  • Basic knowledge of operating systems and Microsoft Office.
  • Basic knowledge of administrative business processes (purchasing, sales, and finance).
  • Must be based in Cascavel, PR (Paraná, Brazil).
  • Knowledge of cooperatives is a plus.
Benefits
  • National Health Plan
  • National Dental Plan
  • Life Insurance
  • Flexible Benefits (food/meal allowance)
  • Transportation Voucher
  • Commuting Allowance / Home Office support
  • Corporate University (training and development)
  • Education Assistance
  • Annual performance-based bonus
  • Referral Bonus
  • Recognition awards for length of service
  • Gift for employees' newborn children
  • Exclusive birthday gift
  • On-site game room, relaxation room, fully equipped kitchen, and afternoon snacks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operating systemsMicrosoft Officeadministrative business processespurchasingsalesfinance
Soft Skills
customer supportproblem solvingcommunicationteam collaborationtraining developmenttime managementanalytical skills