Aliant

Support Engineer

• Provide technical support to platform customers, answering questions and handling product-related incidents;
• Analyze, triage, and respond to tickets and emails received through the CRM (HubSpot);
• Investigate reported errors and behaviors by reproducing scenarios and collecting evidence for diagnosis;
• Guide customers on platform features, configurations, and usage workflows;
• Participate in customer meetings to provide clarifications and analyze processes within the system;
• Collaborate with Support, Development, Customer Success, and Sales teams;
• Escalate technical issues to the appropriate teams with structured information and full context;
• Monitor product fixes and improvements, validate outcomes, and communicate updates to customers;
• Contribute to the knowledge base and continuous improvement of support processes.
• Manage priorities and the ticket queue with organization and a sense of urgency.

Technical Customer Support Analyst

Business Development Rep

• Conduct active outbound prospecting using cold calling, cold e-mail, LinkedIn messages, social selling and networking;
• Work exclusively with outbound leads and be responsible for generating qualified commercial meetings;
• Build, enrich and manage cold lead lists, segmented by market, customer profile and competitors;
• Execute sales approaches tailored to each prospect’s profile, segment and identified pain points;
• Manage individual prospecting and opportunity-generation targets, working daily to achieve results;
• Log, update and track all interactions, activities and opportunities in the CRM and engagement platforms;
• Analyze performance metrics and KPIs (calls, replies, conversion to meetings), continuously seeking outbound process optimization;
• Develop market analysis capabilities, mapping competitors, strategic segments and opportunities;
• Continuously pursue knowledge about the products, market and best prospecting practices;
• Actively participate in management rituals, team meetings and feedback sessions.

BDR Analyst – Outbound Focus

Sales Development Rep

• Realizar o primeiro contato com leads inbound que demonstraram interesse nas soluções;
• Qualificar leads entendendo cenário, dores, necessidades e momento de compra;
• Registrar e manter informações atualizadas no CRM;
• Agendar reuniões qualificadas para o time de vendas;
• Atuar de forma consultiva, representando a proposta de valor das soluções de compliance;
• Trabalhar em parceria com os times de Marketing e Vendas para evolução do funil;
• Seguir processos comerciais e contribuir com melhorias contínuas.

Sales Development Representative

Account Executive

• Atuar de forma consultiva em todo o ciclo de vendas, conduzindo negociações com contas de médio e grande porte, incluindo participação em RFPs e processos estruturados;
• Analisar especificações técnicas, requisitos e critérios de RFPs, garantindo aderência das propostas às necessidades do cliente e à estratégia da empresa;
• Identificar riscos, desafios e oportunidades nos negócios dos clientes, propondo soluções e melhorias alinhadas à geração de valor;
• Reconhecer novas demandas do mercado e do cliente, contribuindo para ajustes, evolução ou criação de novos produtos e ofertas;
• Acompanhar campanhas de vendas em conjunto com o pré-vendas, monitorando resultados e ajustes necessários;
• Manter o CRM atualizado, com gestão eficiente de pipeline, forecast e indicadores de performance;
• Atuar com foco total em metas e resultados, sendo responsável pelo atingimento dos objetivos comerciais individuais e contribuição para as metas do time;
• Gerenciar de forma disciplinada o pipeline, forecast e indicadores comerciais no CRM, garantindo previsibilidade e visibilidade dos resultados;
• Participar ativamente de rituais de gestão, reuniões de performance e feedbacks, com postura de dono e compromisso com os resultados da área.

Consultor Comercial Pleno – Desenvolvimento de Negócios

• Drive the sales cycle from post–pre-sales qualification through negotiation and closing of opportunities;
• Identify, qualify and develop business opportunities, ensuring achievement of established sales targets;
• Work with inbound leads and active prospecting, supporting the development of new opportunities and markets, primarily for off-the-shelf products;
• Conduct commercial conversations in a semi-consultative manner, adapting the pitch to each prospect's profile, segment and business context;
• Prepare and present commercial proposals with a focus on perceived value of the investment, not just on price;
• Manage and keep the pipeline and forecast updated in the CRM with assertiveness and discipline, ensuring visibility and predictability of deals;
• Collaborate with pre-sales, Marketing and other teams involved in the commercial process;
• Participate in trade shows, events and commercial activities related to the segment to build relationships, increase customer proximity and generate new business opportunities;
• Follow processes, KPIs and sales rituals defined by the area.

Technical Customer Support Analyst

BDR Analyst – Outbound Focus

Sales Development Representative

Consultor Comercial Pleno – Desenvolvimento de Negócios

Sales Consultant