Senior Manager, Strategic Supply Chain
Celestica
Cloud
Salary
💰 $120,000 - $130,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Lead customer workshops to achieve project goals by working cross functionally to develop holistic solutions and define best practices using AlgoSec technologies.
- Accelerating solution adoption, ensuring retention and customer satisfaction as well as building the efficiency of the team.
- Accountable for all customers' needs throughout the entire engagement life cycle, including all deployment and Production stages.
- Ensuring customer satisfaction.
- Assist them in gaining more business value by moving them to production.
- Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
- Deliver appropriate and effective executive level communication.
- Lead and direct interaction between the customer, partners, and the internal project team to ensure appropriate relationships exist to produce positive project outcomes.
- Engage and manage sub-contractors, including following current Terms and Conditions
- Advocate customer needs/issues cross AlgoSec’s departments.
- Establish a trusted/strategic advisor relationship with the customer and drive continued value of our products and services.
- Ensure that all projects are delivered on-time, within scope and within budget.
- Assist Account Managers in pre-sale stage and comfortable developing SoW (Statement of Work) & Jump Start Packages.
Requirements
- At least 5 years of experience in Project Management or proven experience of increasing customer satisfaction, adoption, and retention - outbound customers - a must.
- 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).
- Worked in large technology environments / enterprises.
- IT and security background, especially in firewall administration and configuration – Preferred
- Dynamic and proactive personality with excellent interpersonal skills.
- A very good understanding of Change management processes and procedures.
- Operates well under-pressure as well as being result oriented.
- A "Can- Do" personality.
- Impeccable written and verbal communication skills.
- Adaptability: Demonstrates persistence and overcomes obstacles.
- Fast learner and works well independently.
- Performs well in a matrix management environment.
- Thrives well in a multi-tasking environment and can adjust priorities on-the-fly.
- Ability to see the broader view, though detail oriented and analytical.
- Critical thinking skills to ask probing questions to understand clients’ business needs.
- Listens intently to others, taking time to understand the points being made, asking questions when appropriate, and allowing for professional courtesy in conversations.
- Self-starter with high level of integrity.
- Pleasant to work with.
- Willingness to travel within the US & abroad (approximately 10%).
- Exposure to Process Improvement Disciplines like Six Sigma or Lean Six Sigma is a plus.
