Compliance Officer
SEB
Customer Support Analyst – Security & Compliance
Algolia
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $93,000 per year
Job Level
Junior
About the role
- Co-ordinating the response to Customer security questionnaires submitted by customers
- Assisting the Level 1 team with first-line Support queries from customers via Support portal and ticketing system
- Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert on security and compliance
- Maintaining and contributing to internal and external knowledge bases
- Participating in internal projects to improve processes and tools
- Escalating complex technical issues to advanced teams and advocating for customers
- Managing and prioritizing a portfolio of support tickets at various stages of resolution
Requirements
- Based in Central or Eastern timezone
- 12+ months experience in Customer Support for SaaS enterprise software
- Ability to explain complex technical concepts clearly to diverse audiences
- Skill in handling and prioritizing multiple support tickets
- Strong verbal and written communication with empathy
- Experience escalating technical issues to advanced support teams
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution
- Excellent spoken and written English skills
- Nice to have: Familiarity with RESTful APIs
- Nice to have: Basic programming knowledge or interest in software development
- Nice to have: Experience using ticketing systems like Zendesk
