Customer Fulfillment Coordinator

Alfa Laval

Customer Fulfillment Coordinator managing service coordination and being the primary contact for customers. Collaborating with cross-functional teams to ensure timely service fulfillment and customer satisfaction.

Posted 7/3/2026full-timeGreenwood • Pennsylvania, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $33 per hourWebsite

About the role

Key responsibilities & impact

support customers throughout their service journey
be the customer’s primary point of contact during the service process
provide clear updates, coordinate internal progress checks
ensure expectations are aligned from start to finish
contribute to the overall success and growth of the organization
coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers
communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers
monitor order execution status and proactively notify customers of risks, delays, or required changes

Requirements

What you’ll need

associate’s degree in business administration or related discipline
3–5 years of experience in customer service, field coordination, or project support
proven ability to manage multiple customer touchpoints and coordinate across internal teams
familiarity with logistics, service scheduling, or supply chain dependencies
skilled in proactive communication and issue escalation within high-volume parts and service fulfillment environments
understanding of Field Service, Service Center, and Logistics Scheduling Dependencies
ability to identify risks early and escalate appropriately
professional relationship management under time-sensitive conditions

Benefits

Comp & perks

healthcare, dental and vision plans
a robust wellness program
generous 401(k)
paid holidays
paid time off benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order Execution MonitoringService SchedulingProject SupportCustomer Touchpoint ManagementIssue Escalation

Soft Skills

Professional Relationship ManagementClear Communication

Certifications

Associate's Degree in Business Administration