Learning & Development Assistant

Alexander Youth Network

Learning and Development Assistant supporting employee training at a children’s mental health organization. Managing LMS records, orientation logistics, documentation, and certified instructional support.

Posted 8/5/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing employee training profiles and records within a Learning Management System, while ensuring compliance with audit-ready documentation and maintaining agency-approved certifications. Strong organizational and customer service skills are essential for supporting effective employee learning experiences.

Highest-signal resume keywords

Learning Management System ExperienceHandle With Care CertificationCPR/First Aid CertificationMicrosoft Office ProficiencyAdministrative Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Management SystemAdministrative SupportTraining CoordinationDocumentation ManagementEvent Coordination

Soft Skills

Customer ServiceCommunicationOrganizationAttention to DetailProfessionalism

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Teams

Certifications & Qualifications

Handle With Care CertificationCPR/First Aid Certification

Industry Keywords

Behavioral HealthHealthcareHuman ResourcesEducationOrganizational Development

About the role

Key responsibilities & impact

Provide administrative, logistical, and instructional support for employee learning and development activities
Manage employee training profiles and records in the agency’s Learning Management System
Maintain audit-ready documentation
Support new-hire orientation
Serve as a primary point of contact for the Learning and Development Department
Prepare, support, and close out new-hire orientation sessions
Coordinate training materials, classroom supplies, participant documentation, equipment, attendance records, certificates, and other logistical needs
Obtain and maintain agency-approved Handle With Care and CPR/First Aid certifications
Serve as a certified co-instructor or instructional assistant within certification scope
Support safe and effective employee learning experiences
Respond to Learning and Development inquiries and provide customer service

Requirements

What you’ll need

High school diploma or equivalent required
Associate or bachelor’s degree in business, human resources, organizational development, psychology, education, or a related field preferred
At least two years of administrative or program-support experience required
Experience in behavioral health, healthcare, human resources, education, training, or a related environment preferred
Experience coordinating classes, orientations, meetings, or events preferred
Experience using a learning management system or electronic records system preferred
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams
Required to obtain and maintain agency-approved certifications in Handle With Care and CPR/First Aid
Excellent customer service, communication, organization, attention to detail, and professionalism
Ability to manage multiple priorities

Benefits

Comp & perks

Career development opportunities
Mentorship and coaching
Pathways for advancement
Tuition reimbursement
Tuition assistance
401K
Paid time off
Comprehensive health plan