Customer Success Manager

• Build and maintain strong client relationships with A.I. platform clients through the subscription stage.
• Execute and manage the onboarding and implementation plan for new clients, ensuring a seamless transition and alignment with client goals.
• Deliver engaging and informative training sessions tailored to client needs to maximize product adoption and effectiveness.
• Serve as the primary point of contact for client inquiries, support requests, and troubleshooting, ensuring timely and effective resolution of issues.
• Prepare in-depth QBR materials, provide actionable insights to the Sales team, and actively participate in QBR meetings to review client performance and strategic goals.
• Monitor client health metrics, satisfaction scores, and other insights to proactively address concerns and drive client retention initiatives.
• Collaborate with clients and Sales to identify and propose upsell or cross-sell opportunities for new products, services, or features.
• Oversee client billing matters, ensuring accuracy and addressing any related queries or concerns efficiently.
• Conduct regular satisfaction calls to gather feedback, reinforce relationships, and maintain alignment with client expectations and goals.

Client Success Manager, English/French

Lead, Customer Success – Top-Tier Accounts

Customer Success Specialist

Client Experience Manager, Transfers

Customer Success Specialist

Head of Customer Success – VP Level