Alexa Translations

Backend Engineer

• Architect Scalable Platforms – Design and evolve SaaS and cloud solutions with a focus on performance, scalability, reliability, and security.
• Advance the Architecture Roadmap – Partner with engineering, GenAI, and DevOps teams to define and evolve the long-term technical architecture of Alexa Translations’ SaaS offerings.
• Documentation & Standards – Develop and maintain architectural blueprints, integration diagrams, and technical guidelines; ensure accessibility and currency of all documentation.
• Innovation & Prototyping – Challenge the status quo by exploring new technologies, creating proofs of concept, and rapidly prototyping solutions to meet emerging business needs.
• Technical Leadership – Provide mentorship and technical guidance to engineering teams, raising code quality, design maturity, and product performance.
• Full Lifecycle Architecture – Design solutions for new features while ensuring maintainability of existing code bases, with a focus on best practices and long-term sustainability.
• Agile Collaboration – Work closely with Scrum teams and product owners to translate architectural direction into actionable development plans.
• Cross-Functional Communication – Serve as a bridge between technical and non-technical stakeholders, articulating architectural decisions in clear, business-relevant terms.

SaaS Platform Architect

Revenue Operations

• Responsible for the day-to-day health, governance, and adoption of CRM ecosystem
• Audit Hubspot to ensure data accuracy, integrity, and consistency
• Maintain clean and reliable data in CRM and reporting systems
• Oversee synchronization of data between Hubspot and Translation Management System
• Provide support and ensure smooth communication with Hubspot Support
• Monitor adoption and usage across departments for alignment and data integrity
• Perform regular data quality checks
• Support key dashboards and operational reports

Revenue Operations Specialist

Customer Success Manager

• Build and maintain strong client relationships with A.I. platform clients through the subscription stage.
• Execute and manage the onboarding and implementation plan for new clients, ensuring a seamless transition and alignment with client goals.
• Deliver engaging and informative training sessions tailored to client needs to maximize product adoption and effectiveness.
• Serve as the primary point of contact for client inquiries, support requests, and troubleshooting, ensuring timely and effective resolution of issues.
• Prepare in-depth QBR materials, provide actionable insights to the Sales team, and actively participate in QBR meetings to review client performance and strategic goals.
• Monitor client health metrics, satisfaction scores, and other insights to proactively address concerns and drive client retention initiatives.
• Collaborate with clients and Sales to identify and propose upsell or cross-sell opportunities for new products, services, or features.
• Oversee client billing matters, ensuring accuracy and addressing any related queries or concerns efficiently.
• Conduct regular satisfaction calls to gather feedback, reinforce relationships, and maintain alignment with client expectations and goals.

Client Success Manager, English/French

Data Analyst

• The CRM Data Analyst plays a key role in ensuring data accuracy, building reports, and providing actionable insights to support all teams across the company.
• This position combines process management and analytical work to help the organization make data-driven decisions that improve efficiency, performance, and revenue outcomes.
• The role is both independent and collaborative, working closely with Sales, Marketing, Customer Success, and Executive teams to maintain data integrity and deliver strategic analysis.
• Hubspot Data Cleansing and Maintenance: Regularly audit Hubspot to ensure data accuracy, integrity, and consistency in the Sales Pipeline and account assignments.
• Cleanse data to eliminate duplicates and inaccuracies across CRM and reporting systems.
• Plunet Data Cleansing and Maintenance: Ensure data accuracy and integrity within Plunet for Customer Groups and account assignments.
• Creation of Companies in Plunet: Responsible for the creation of companies in Plunet and the requesters.
• Systems Synchronization: Oversee the synchronization of data between Hubspot and Plunet to eliminate discrepancies and ensure alignment.
• CRM Support Liaison: Providing support and ensuring smooth communication and collaboration with Hubspot Support to resolve any team-initiated queries.
• Maintain and optimize current processes, automations, and reporting.
• Monitor adoption and usage across departments for alignment and data integrity.
• Adjust and scale processes as the company's needs evolve to support growth and efficiency.
• Identify process improvement opportunities and make data-driven recommendations.
• Sales Performance Tracking: Collaborate with the Sales Operations Manager to maintain, update, and analyze reports and dashboards.
• Focus on monitoring key sales performance metrics and conversion rates.
• Utilize platforms such as HubSpot and Excel, along with other necessary tools, to build, update, and analyze reporting data.
• Translate complex data into actionable insights that can be easily understood by non-technical stakeholders.
• Collaborate with cross-functional teams to provide ad-hoc analysis and support strategic decision-making.
• Quickly address and fulfill data needs and ad-hoc requests from various departments across the organization.
• Support Revenue Operations initiatives and special projects as assigned.

CRM Data Analyst

Content Marketing Manager

• Own and execute the content calendar: plan, draft, publish, and repurpose blogs, case studies, social posts, webinars, newsletters, and white papers aligned to growth KPIs.
• Grow and activate social communities: build programs that increase followers, engagement, and conversions — not just posting, but leveraging platform algorithms, engagement tactics, and influencer/partner amplification.
• Develop keyword and content strategies using SEO, AIO, AEO, and GEO best practices, including keyword mapping, answer-focused content, and optimization for AI-driven search.
• Produce thought leadership content: draft and edit long-form articles, eBooks, and bylined pieces in collaboration with subject matter experts.
• Interview subject matter experts and clients to extract insights, create narratives, and shape stories that resonate with legal, financial, and regulatory audiences.
• Run campaigns end-to-end: develop briefs, coordinate with design, and collaborate with sales and product marketing to ensure messaging alignment.
• Measure and report on content performance: set targets for traffic, leads, engagement, and community growth; analyze data; and adjust tactics based on insights.
• Optimize distribution channels: manage email campaigns (HubSpot/MailChimp), LinkedIn campaigns, and partnerships to maximize reach and ROI.
• Review, edit, and quality-check content for accuracy, compliance, brand tone, and SEO optimization.
• Test and leverage AI/LLM tools to streamline workflows, scale content, and generate new growth experiments.
• Collaborate cross-functionally with product, sales, and operations to ensure content supports business priorities and go-to-market strategies.

Senior Content Marketer

Analyst

• Establish evaluation protocols and conduct in-depth analyses of machine translation output and training data
• Process feedback on our A.I.-based translation tools, ensuring timely response and issue resolution.
• Provide punctual EN>ES translation services for the Technology team.
• Provide insight and recommendations based on linguistic analysis to enhance MT quality and accuracy.
• Assist in the development and refinement of translation engine models, with a focus on formal Spanish standards
• Interface between our Linguistic Operations team and Technology team, facilitating effective collaboration.

SaaS Platform Architect

Revenue Operations Specialist

Client Success Manager, English/French

CRM Data Analyst

Senior Content Marketer

Linguist Analyst, English-Spanish