ALEX & GROSS GmbH

Junior Team Lead – Telesales

ALEX & GROSS GmbH

full-time

Posted on:

Location Type: Office

Location: Mannheim • Germany

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Job Level

Senior

About the role

  • Responsible for the professional and disciplinary leadership of your team
  • Strengthening and motivating your team
  • Coaching and promoting personal and performance-oriented development within the team
  • Monitoring performance metrics and deriving measures to achieve targets
  • Resource planning
  • Ensuring quality standards through regular quality management
  • Conducting employee and recruitment interviews
  • Preparing regular client materials such as call scripts, project overviews, and lead reports

Requirements

  • Completed commercial apprenticeship or a degree in business, communications, or a related field
  • At least 2 years of work experience in telesales/telemarketing or a sales-related environment
  • Proven leadership experience (e.g., as Team Leader, Deputy Team Leader, Supervisor, or Senior Agent)
  • Experience in managing and motivating sales teams as well as achieving sales targets
  • Strong sales and closing orientation with a pronounced affinity for numbers and KPIs
  • Structured working style, good self-organization, and a sense of responsibility
  • Strong communication skills, assertiveness, and a practical leadership style
  • Strong customer focus and social skills in dealing with employees
  • Excellent German (C2); English skills at B1–B2 level are sufficient
Benefits
  • Attractive salary
  • Flexible working hours
  • 28 days of vacation for a 5-day workweek
  • Subsidy for the Deutschland-Ticket / JobRad
  • Capital-forming benefits (vermögenswirksame Leistungen) and company pension plan
  • Employee discount at Pfitzenmeier fitness chain
  • Save money with discounts at online shops, travel, insurance and more
  • Intensive onboarding and support from your team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencetelemarketing experienceperformance metricsresource planningquality managementKPI analysisclient materials preparationcall scripts developmentproject overviews creationlead report generation
Soft Skills
leadershipteam motivationcoachingperformance-oriented developmentself-organizationresponsibilitycommunicationassertivenesscustomer focussocial skills
Certifications
degree in businessdegree in communicationscommercial apprenticeship