Alerus

Retirement Contribution Integration Analyst

Alerus

full-time

Posted on:

Location Type: Remote

Location: Arizona • Minnesota • United States

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Salary

💰 $24 - $28 per hour

Job Level

Junior

About the role

  • Responsible for contribution file integration between vendors and Alerus via Secure File Transfer Protocol (SFTP) and Application Programming Interface (API).
  • Effectively manage contribution file integration process through various stages of implementation.
  • Maintain a client focus, work with internal and external stakeholders to resolve format discrepancies and deliver a superior client experience.
  • Drive integration projects by using project management and problem-solving skills.
  • Manage integration tracking database, maintain accurate records of outstanding requests for quality assurance and to provide transparency to all stakeholders.
  • Ensure core system integrity by performing thorough review of test files, analyze and validate file format and mapping.
  • Troubleshoot and assist clients and vendors to resolve issues with varying degrees of complexity.
  • Build and cultivate strong working relationships with vendors and clients to gain their support and solidify their continued business.
  • Collaborate with various functional groups to provide client issue resolution in a timely manner.
  • Participate in projects and work with IT resources and other business partners as needed to enhance current processes and systems.
  • Maintain a moderate level of knowledge encompassing all retirement systems, processes, and policies that pertain to the position.
  • Complete regulation, compliance, and additional training as assigned timely.
  • Continually improve processes that enhance the client experience and build scale.
  • Identify exceptions and collaborate with internal departments or supervisor to resolve.

Requirements

  • Minimum of one year experience in Secure File Transfer Protocol (SFTP), Electronic Data Integration (EDI), Application Programming Interface (API), or related work experience, preferably in retirement operations, implementation, and/or project management.
  • Experience working with different vendors preferred.
  • Associate’s degree or equivalent combination of education and/or related experience.
  • Highly organized and detail-oriented, ability to effectively prioritize and manage multiple assignments or projects with shifting priorities and deadlines.
  • Demonstrated ability to identify and problem solve complex situations.
  • Apply judgment with respect to high level business impact and risk.
  • Strong passion for internal and external client satisfaction, creative and consistently maintains a positive attitude.
  • Ability to interpret documents and resolve technical problems.
  • Excellent written/oral communication, organization, and client service skills required.
Benefits
  • Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance;
  • 401(k) and ESOP for retirement savings.
  • Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
  • Learning and development resources for personal and professional career development, and advancement opportunities.
  • Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
  • Support for the communities we live in through paid volunteer time and a company donation match opportunity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Secure File Transfer Protocol (SFTP)Application Programming Interface (API)Electronic Data Integration (EDI)project managementquality assurancefile format analysistroubleshootingdata mappingprocess improvementclient issue resolution
Soft Skills
highly organizeddetail-orientedproblem-solvingclient satisfactionpositive attitudecommunication skillsorganizational skillsability to prioritizecollaborationjudgment
Certifications
Associate’s degree