Client Service Center Supervisor – Retirement & Benefits

Alerus

Client Service Center Supervisor leading a team to provide superior client service in retirement and benefits. Monitoring performance and enhancing skills among associates through coaching and training.

Posted 4/11/2026full-timeRemote • Minnesota, North Dakota • 🇺🇸 United StatesJuniorMid-Level💰 $62,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a team to provide superior client service via phone, email, and chat
Develop and train Client Service Center Associates, monitor performance, and handle elevated client interactions
Conduct regular call monitoring to ensure a superior client experience
Coach, motivate and counsel staff on performance including administering disciplinary action when necessary
Conduct monthly one-on-one meetings with associates to communicate performance expectations and review performance plans
Deescalate difficult client situations to ensure resolution and client satisfaction
Maintain in-depth knowledge of Alerus products, services, and processes
Schedule coverage, and monitor and approve timecards
Ensure employees are appropriately trained and conduct monthly training sessions

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in customer service
2 years of experience in financial and/or management level preferred
1+ year business experience in employee benefits, customer service, or accounting/bookkeeping preferred
Previous call center and or telemarketing experience preferred
Excellent written/oral communications and time management skills required
Ability to prioritize and self-motivated
Proven ability to adapt to a fast paced, changing environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall monitoringperformance managementemployee trainingdeescalation techniquestimecard managementfinancial servicesemployee benefitsaccountingbookkeeping

Soft Skills

leadershipcommunicationtime managementmotivationcoachingconflict resolutionadaptabilityself-motivationprioritizationperformance counseling

Certifications

Bachelor’s degree