Account Manager

Alertus Technologies

Account Manager responsible for customer engagement and satisfaction in mass notification solutions. Collaborating with clients and internal teams to ensure growth and effective training processes.

Posted 5/8/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our top commercial accounts to ensure customer satisfaction
Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity, training, and testing so that the customer is always prepared to activate their solution if necessary
Travels to customer sites to put a “human” experience behind every call and email.
Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue
Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams
Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients
Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals.

Requirements

What you’ll need

Bachelors degree preferred or equivalent work experience
2-5 years work experience in a fast paced sales driven company; preferably in a software or hardware market
Strong interpersonal skills including written and oral communication skills
Self-motivated and able to work under minimal direction
Ability to drive projects to completion in challenging circumstances
Ability to facilitate discussion, identify, and implement alternatives or different
Experience using Customer Relationship Management (CRM) tools such as SalesForce
Ability to collaborate with other departments
Experience creating client targeted collateral and presentations
Experience developing and providing client training programs
Ability to travel at least 50% of the time

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Alertus Technologies Website LinkedIn All Job Openings 51 - 200 employees Founded 2002 🔐 Security 🏛️ Government 📡 Telecommunications Security
Government
Telecommunications Alertus Technologies is a provider of unified mass notification systems designed to deliver critical alerts across various communication platforms. They offer a wide range of products including alert beacons, panic buttons, IP speakers, and digital signage integrations, aiming to ensure effective communication in emergency situations. Their solutions serve multiple industries such as education, healthcare, government, and corporate sectors, offering facility-based, network-based, outdoor, and personal notification methods. Trusted by over 2,500 organizations worldwide, Alertus Technologies focuses on integrating existing building systems and technology to enhance situational awareness and business continuity. Account Manager 🔥 1 hour ago 🏢🏡 Baltimore – Hybrid 💵 $50k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our top commercial accounts to ensure customer satisfaction
Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity, training, and testing so that the customer is always prepared to activate their solution if necessary
Travels to customer sites to put a “human” experience behind every call and email.
Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue
Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams
Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients
Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals. 🎯 Requirements
Bachelors degree preferred or equivalent work experience
2-5 years work experience in a fast paced sales driven company; preferably in a software or hardware market
Strong interpersonal skills including written and oral communication skills
Self-motivated and able to work under minimal direction
Ability to drive projects to completion in challenging circumstances
Ability to facilitate discussion, identify, and implement alternatives or different
Experience using Customer Relationship Management (CRM) tools such as SalesForce
Ability to collaborate with other departments
Experience creating client targeted collateral and presentations
Experience developing and providing client training programs
Ability to travel at least 50% of the time Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Territory Manager 🕒 3 days ago TransForce 1001 - 5000 Website LinkedIn All Job Openings Territory Manager at TransForce LLC responsible for driving business growth by identifying new opportunities. Managing client relationships across the trucking and logistics industry. 🏢🏡 Baltimore – Hybrid 💵 $80k / year 💰 Debt Financing on 2008-01 ⏰ Full Time 🟠 Senior 🔴 Lead 💰 Account Manager Territory Manager 🕒 April 30 Millennium Health 501 - 1000 ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings Territory Manager managing territory growth and building client relationships in healthcare. Engaging with medical practices and treatment centers for Millennium Health's services. 🏢🏡 Baltimore – Hybrid 💰 Private Equity Round on 2010-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager Account Manager 🕒 April 24 GSK 10,000+ employees Website LinkedIn All Job Openings Account Manager managing B2B customer relationships within healthcare delivery networks. Engaging high-level stakeholders and achieving sales performance objectives in assigned territory. 🏢🏡 Baltimore – Hybrid 💵 $162.8k - $271.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Business Sales Account Manager 🕒 April 18 Verizon 10,000+ employees 📡 Telecommunications 👥 B2C 🏢 Enterprise Website LinkedIn All Job Openings Floating Senior Account Manager handling sales territory needs for Verizon. Delivering innovative business solutions and consulting with customers to drive revenue and solve challenges. 🏢🏡 Baltimore – Hybrid 💵 $53k - $92k / year 🔥 Funding within the last year 💰 $2.3G Post IPO debt on 2025-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor Patient Account Representative III – Pediatric Billing 🕒 April 11 University of Maryland Faculty Physicians 1001 - 5000 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Patient Account Representative III focusing on pediatric billing and collections with prior AR experience preferred, working remotely and in-office once a month. 🏢🏡 Baltimore – Hybrid 💵 $18 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💰 Account Manager 🦅 H1B Visa Sponsor View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer relationship managementclient training programsproject managementsales strategiescollateral creationpresentation development

Soft Skills

interpersonal skillswritten communicationoral communicationself-motivatedcollaborationproblem-solvingfacilitation

Certifications

Bachelor's degree