AlertMedia

Customer Success Manager

AlertMedia

full-time

Posted on:

Location Type: Remote

Location: Ireland

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About the role

  • Build strong relationships with our customers
  • Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
  • Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
  • Align with the Customer Success organization and Account Management Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
  • Manage a series of personal and automated touchpoints and to drive ongoing customer experiences
  • Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and communicate recommendations and new features
  • Consult with customers to determine the best data automation option for their needs and be able to support configurations for matrixed organizations
  • Respond to all customer inquiries in a thoughtful and timely manner
  • Keep track of new product developments and strategically inform/train customers on them
  • Communicate desired software requirements to product management team in a cross-functional feedback loop
  • Effectively track all customer communication in Gainsight
  • Diligently manage Gainsight and Salesforce data to effectively manage your book of business
  • Contribute to AlertMedia’s culture, values, and vision for the future

Requirements

  • 2-3 years’ experience as a Customer Success Manager
  • Experience with Salesforce, Excel & Gainsight (a plus)
  • Desire to work with demanding, multi-national customers
  • Established CSM who is self-motivated and customer-focused
  • Outstanding verbal and written communication skills
  • Strong listening skills with the ability to work with a variety of customer profiles
  • Excellent project management skills with proven ability to prioritize
  • Strong analytical, negotiation, and creative problem-solving skills
  • Proven ability to work with all members of our team (business development, software development, and product management)
  • The desire and ability to learn and be coached
  • Position is fully remote and open to Republic of Ireland residents
  • Must have the legal right to work in the Republic of Ireland without Sponsorship. AlertMedia does not Sponsor.
Benefits
  • Competitive Base Salary
  • Amazing rewards and incentives – we love celebrating each other
  • Commitment to community service with opportunities to give back
  • A Best Places to Work company 10 years in a row and numerous other awards
  • Ongoing career development opportunities through our Learning & Development team - we love investing in our people!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementdata automationproject managementanalytical skillsnegotiation skillsproblem-solving skills
Soft Skills
relationship buildingcustomer-focusedself-motivatedverbal communicationwritten communicationlistening skillsability to prioritizeteam collaborationdesire to learncoaching ability